Robert Thomas Doar

 

Birthday:  July 3, 1984

Address:
1893 Wildflower Court
Shoreview, MN 55126

Cell: 763-443-2468

Email: rob@robdoar.com

 

Professional Summary

Highly motivated, responsible, and dedicated individual who seeks the right opportunity to enhance my current skills, develop new skills, and contribute to the success of an organization. Demonstrated an ability to lead and manage projects with diverse teams while mentoring others. Self-starter with excellent communication and problem solving skills, proven ability and willingness to quickly learn new enterprise custom applications and leverage new technologies.

 

Technical Skills

Software: 
MS Office - Word, Power Point, Excel, Outlook, FrontPage, Access, Publisher, SharePoint, Partition Magic, Internet Explorer, Norton Ghost, Firefox, Chrome, Radmin, Several Help desk issue ticket/tracking software, AVG Antivirus, Norton Suite, Data Rescue, Windows Active Directory, Citrix, Terminal Server, SAP, RSA SecureID, Cisco VPN, Ipass, Adobe Creative Suite, PerForce, XML Spy, VMware Suite

 

Computing Languages:
HTML, JavaScript, PHP, CSS, C+, XML, AJAX, Visual Basic, .NET, QTI, VBI, TDL

 

Other Computing Experience:

SFTP/FTP, SQL. TCP/IP, DNS, DHCP, Content Management, Wordpress Developer

 

Hardware:

PC Related Hardware, Dell Notebooks and PCs, HP Notebooks and PCs, HP Printers

 

Industries:

Information Technology, Government Relations, Private Sector, Non-Profit, Emergency Management

 

Operating Systems:

Windows 9X-Windows 8 - Windows Server 2000/03/07 – Linux/Ubuntu

 

Professional Experience

 

Stanek Volunteer CommitteeJuly 2014-November 2014

Deputy Campaign ManagerGolden Valley, MN

Reelection campaign for Hennepin County Sheriff Rich Stanek. I was reasonable for the information technology infrastructure of the campaign, as well as managing team members, researching and analyzing data, drafting messaging and press releases, and managing campaign logistics.

 

Julianne.MNApril 2014-June 2014

Deputy Campaign ManagerChaska, MN

Julianne Ortman’s U.S. Senate campaign. Responsible for a wide array of tasks including messaging, project management, writing press releases, and managing media contacts.  Was also responsible for policy research and analysis, opposition research, and delegate analytics.

 

VMwareJune 2013-April 2014

Test Publisher/Project Manager Palo Alto, CA (Remote)

Planning, development and implementation of assessments for the certification program. This job required working with several teams across the organization to manage projects and pull resources together to complete tasks. Responsibilities included project management, assessment development, and managing localization projects. The position was eliminated after corporate restructuring in April 2014.

 

Pearson  VueMar 2012-June 2013

Test Publisher/Project Manager Bloomington, MN

Working with clients to create, adapt, and publish their examination content for testing at Pearson Vue Authorized Testing Centers.  Workload consists of converting exam content into QTI (IMS Question and Test Interoperability specification), then checking the exam for quality assurance, and publishing the exam into a format that exams can be delivered by our testing centers.  30% Client Relations, 40% Publishing, 20% Project Management, 10% other.

 

Pearson  VueAug 2008 – Mar 2012

VUE Support Services Bloomington, MN

Taking between 40 and 80 technical support calls a day working to resolve technical issues within Pearson Vue testing centers, as well as new site installations.  Support was equally divided between hardware, software, and publication tickets.  I also supported over 20 on-site conference testing events for VMWare, Cisco, Brocade, and other Pearson clients.  The high level of client satisfaction led to my promotion to my new position.

 

Thomson West Oct 2007-Jan 2008

IT Helpdesk Specialist Eagan, MN

Contract.  Member of the Global Service Desk, supporting the company’s 13,000+ employees worldwide.  Primary responsibilities were account security, troubleshooting VPN connectivity, and analyzing caller’s needs and urgency of the issue, and directing to the appropriate group.  I completed about 50 support tickets daily.  Ticket resolution was achieved by phone and email support, and occasional remote administration.

 

CHRobinson Jul 2006- Mar 2007

Bilingual IT Helpdesk Specialist/Desktop Support/Developer      Eden Prairie, MN

Contract. Our team provided technical and hardware support to the company’s 6,000 employees in North and South America.  Primary responsibilities were account security, software installation, PC troubleshooting, and supporting the company’s proprietary software.  I completed around 100 support tickets daily.  Ticket resolution was achieved by phone and email support, remote administration, and/or onsite repair/troubleshooting.  In addition to this, I also was able to use my web design background to design a web application to streamline our help desk knowledge-base.

 

 

 

Non-Profit / Leadership Experience

 

Civil Air Patrol

Emergency Services Officer

Civil Air Patrol is the Auxiliary of the United States Air Force.  I serve as the Emergency Services Officer of Anoka Squadron, MN.  I am responsible for training and testing over 60 people in search and rescue, and disaster relief operations.   This position has given me invaluable leadership and interpersonal relationship experience.

 

Good in the Hood

Board Member

I serve on the Board of Directors for "Good in the 'Hood", a non-profit based in Minnesota that operates food shelves, clothing drives, children's programs, and adult training, education, and job placement.  I am in charge of the technical and web aspects of the organization, as well as volunteer coordination, and fostering business partnerships.

 

Misión Metodista Libre Ecuatoriana

Web Application Developer

I worked with the Free Methodist Church of Ecuador to develop web applications for their “Child Care” program which enables people to sponsor Ecuadorian children’s living needs and education.  I developed web-based software to help them create and manage student profiles, as well post them on their website.  I created several data applications, a knowledgebase, and support system.  I also needed to train and support 21 users who would be utilizing the software.  Though not part of my intended hiring, I also set up 2 complete computer labs for MMLE schools.

 

 

Certifications & Training

·               Six Sigma Yellow Belt

·               FEMA Certified Incident Commander – Type 3 (ICS300, ICS400)

·               TESOL (Teaching English to Speakers of Other Languages)

·               A + Certification

·               Bilingual in Spanish (Read/Write/Speak)

·               VMware Certified Associate

 

Education

 

Luz Del EvangelioLa Concordia, Ecuador

Student Teacher  (2003-2004)

English, Computer Skills, Music

 

Bethany College of MissionsBloomington, MN

Cross Cultural Studies (2004-2007)

*Cumulative GPA: 3.8